Guest Satisfaction Survey Results by Department
Year-to-date (January - September 2026)
| Guest Satisfaction (Global) | Front Office | Service | Room | Cleanliness | F&B * | Breakfast | Restaurant | Bar | Wifi | |
|---|---|---|---|---|---|---|---|---|---|---|
| Pestana Vacation Club | 85,60% | 90,06% | 88,89% | 84,47% | 90,45% | 81,36% | 79,38% | 79,38% | 83,34% | 86,43% |
| Madeira | 89,36% | 93,22% | 92,68% | 86,38% | 92,30% | 85,32% | 83,36% | 82,56% | 88,08% | 86,26% |
| Pestana Carlton Madeira | 88,20% | 92,20% | 91,80% | 85,20% | 92,20% | 84,80% | 84,90% | 84,00% | 85,00% | 87,70% |
| Pestana Grand | 88,50% | 92,60% | 93,70% | 87,00% | 90,50% | 83,40% | 78,40% | 78,20% | 89,00% | 84,30% |
| Pestana Promenade | 91,10% | 95,10% | 94,60% | 86,80% | 92,20% | 86,60% | 87,00% | 83,40% | 88,00% | 84,60% |
| Pestana Vila Lido | 91,40% | 95,10% | 94,70% | 88,40% | 95,20% | 90,00% | 89,50% | 88,20% | 91,40% | 89,90% |
| Pestana Village & Miramar | 87,60% | 91,10% | 88,60% | 84,50% | 91,40% | 81,80% | 77,00% | 79,00% | 87,00% | 84,80% |
| Algarve | 81,85% | 86,90% | 85,10% | 82,55% | 88,60% | 77,40% | 75,40% | 76,20% | 78,60% | 86,60% |
| Pestana Alvor Praia | 83,00% | 88,80% | 87,90% | 81,50% | 91,10% | 83,00% | 82,80% | 80,80% | 84,00% | 88,10% |
| Pestana Viking | 80,70% | 85,00% | 82,30% | 83,60% | 86,10% | 71,80% | 68,00% | 71,60% | 73,20% | 85,10% |