Guest Satisfaction Survey Results by Department
Year-to-date (January - March 2026)
| Guest Satisfaction (Global) | Front Office | Service | Room | Cleanliness | F&B * | Breakfast | Restaurant | Bar | Wifi | |
|---|---|---|---|---|---|---|---|---|---|---|
| Pestana Vacation Club | 84,39% | 90,62% | 88,02% | 83,22% | 92,30% | 80,55% | 77,62% | 78,29% | 84,77% | 87,62% |
| Madeira | 88,12% | 93,84% | 92,60% | 85,58% | 92,30% | 84,00% | 82,84% | 81,48% | 86,44% | 86,58% |
| Pestana Carlton Madeira | 86,20% | 93,50% | 93,10% | 85,10% | 90,70% | 78,80% | 83,70% | 74,80% | 78,20% | 89,30% |
| Pestana Grand | 86,80% | 92,80% | 93,20% | 86,00% | 90,70% | 85,40% | 81,80% | 80,40% | 90,60% | 84,10% |
| Pestana Promenade | 91,10% | 96,00% | 94,20% | 86,00% | 92,60% | 84,20% | 87,60% | 82,20% | 84,60% | 84,60% |
| Pestana Vila Lido | 89,60% | 94,90% | 94,50% | 86,80% | 94,40% | 89,80% | 86,70% | 90,00% | 91,60% | 90,00% |
| Pestana Village & Miramar | 86,90% | 92,00% | 88,00% | 84,00% | 93,10% | 81,80% | 74,40% | 80,00% | 87,20% | 84,90% |
| Algarve | 80,65% | 87,40% | 83,45% | 80,85% | 92,30% | 77,10% | 72,40% | 75,10% | 83,10% | 88,65% |
| Pestana Alvor Praia | 80,00% | 90,70% | 87,30% | 78,00% | 97,30% | 87,60% | 82,20% | 84,20% | 95,00% | 93,30% |
| Pestana Viking | 81,30% | 84,10% | 79,60% | 83,70% | 87,30% | 66,60% | 62,60% | 66,00% | 71,20% | 84,00% |